Refund policy

Thank you for shopping with BELLA IN THE SKY. We want you to love every purchase and feel confident shopping with us.

Please review our Return & Refund Policy carefully before requesting a return.


Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • Products must not show signs of wear, washing, stains, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund.


Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items
  • Gift cards
  • Accessories
  • Swimwear, bodysuits, and intimate items
  • Customized or personalized products

How To Request A Return

To request a return, please contact our customer support team:

📧 vip@bellainthesky.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return request

Once your request has been approved, return instructions will be provided.

Please do not send items back without contacting us first.


Refund Information

After your returned package has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please note:

  • Original shipping fees are non-refundable
  • Refund processing times may vary depending on your bank or payment provider

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide clear photos of the issue so our support team can assist you as quickly as possible.


Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, cancellation requests may no longer be accepted.


Need Help?

If you have any questions regarding returns or refunds, please contact our support team:

📧 vip@bellainthesky.com

🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM